Policies

Policies — Bodyvera (Lebanon)

Contact Customer Support

For any questions about orders, shipping, or returns, contact us with your order number and a brief description of the issue.

Shipping Policy (Lebanon Only)

  • Delivery area: We currently ship within Lebanon only.

  • Processing time: Orders are typically processed Immediately (may vary on weekends/holidays).

  • Delivery time: 5-7 Days. Delivery times vary by location and courier; any ETA shown is an estimate.

  • Address accuracy: Please confirm your address and phone number at checkout. If you need to change details, contact us immediately—changes may not be possible once the order is dispatched.

Return & Refund Policy (Handled via Customer Support)

Because our products are personal-care items, returns are reviewed case-by-case based on communication with Customer Support.

Return window

  • The return window is confirmed with Customer Support, and is typically around 7 days from delivery.

When a return/refund may be approved

A return/refund may be approved if:

  • You received the wrong item, or

  • The item arrived damaged/defective, or

  • The item is unopened/unused, in its original condition (where applicable)

Hygiene note: For health and safety reasons, opened/used skincare or cosmetics may be non-returnable, except in cases of damage/defect or error on our side.

How to request a return/refund

Please message Customer Support and include:

  • Order number

  • Item name(s)

  • Reason for the request

  • Photos/videos (required for damaged/incorrect items)

If approved, we’ll share clear next steps (return instructions, replacement, or refund resolution). Shopify supports managing returns and communications through the admin if needed.

Refunds

  • If a refund is approved, it will be processed to the original payment method where possible.

  • Timing can vary depending on the payment provider/bank. (Return policies commonly explain timelines and conditions clearly.)

Exchanges / Replacements

  • If your order arrives damaged, defective, or incorrect, we can arrange a replacement (subject to availability) after verification.

Cancellations

  • If you need to cancel, contact us as soon as possible. Once an order is processed or shipped, cancellation may no longer be possible.

Privacy Policy

We use customer information to:

  • Process orders and deliveries

  • Provide customer support

  • Improve your shopping experience

You can find our standard privacy policies in the bottom of any page

Terms of Service

By using our website and placing an order, you agree to our store terms (including pricing, availability, and order processing).